🛡️ Buyer Protection

How it works

1. You pay securely by card through Stripe at checkout. The charge goes to RiftCompare, not directly to the seller.
2. The seller has 5 days to ship your order and enter tracking. If they don't, your order is automatically cancelled and refunded in full — no need to ask.
3. Once shipped, you get a tracking link straight to the carrier's own tracking page, plus an estimated delivery window and the exact date shown on your order.
4. When your order arrives, confirm delivery in My orders — this releases the held funds to the seller immediately.
5. If you don't confirm, funds release to the seller automatically 14 days after shipping — you'll always see the exact date on your order, no guessing. Reporting a problem pauses that release instantly until our team resolves it. Sellers can never confirm their own delivery to release their own payout.

Changed your mind, or the seller's out of stock?

Either you or the seller can request to cancel an unfinished order (before it's marked delivered) — the other party just needs to accept in My orders. Once accepted, you're refunded in full immediately; nothing is ever cancelled unilaterally by one side.

If something goes wrong

If your order doesn't arrive, arrives damaged, or isn't as described, use the Report a problem button on the order (or open a support ticket directly). This immediately pauses any automatic release of funds so nothing pays out while we look into it. Our team reviews reported orders and can refund you from the held balance where the claim is valid.

What's covered

• Item never arrives (no valid tracking showing delivery).
• Item is significantly not as described (wrong card, wrong condition, wrong foil status).
• Item arrives damaged due to inadequate packaging.

What isn't covered

• Buyer's remorse after confirming delivery and releasing funds.
• Minor condition differences reasonably within the listed condition grade.
• Delays caused by the postal carrier once tracking shows the parcel in transit (contact the carrier directly, and let us know if it's genuinely lost).

Full terms

This page is a plain-language summary. The full legal terms are in our Marketplace Terms, and details on shipping and tracking are in our Shipping & Tracking page. More common questions are answered in our Marketplace FAQ. Questions? Email riftcompare@gmail.com.